.page-faq {
  background: var(--warm);
  color: var(--indigo);
  font-family: var(--font-sans);
  overflow-x: clip;
}

/* ---------- 首屏：斜切天光 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding: 48px 0 64px;
  overflow: hidden;
  background:
    linear-gradient(180deg, rgba(44, 143, 216, 0.1) 0%, rgba(253, 251, 246, 0) 72%),
    var(--warm);
}

.page-faq .faq-hero::before,
.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  pointer-events: none;
}

.page-faq .faq-hero::before {
  top: -30%;
  right: -18%;
  width: 64%;
  height: 150%;
  transform: skewX(-8deg);
  background: linear-gradient(155deg, rgba(18, 181, 201, 0.16), rgba(44, 143, 216, 0.1) 45%, rgba(253, 251, 246, 0) 78%);
  border-left: 1px solid var(--line);
}

.page-faq .faq-hero::after {
  top: 0;
  left: 0;
  right: 0;
  height: 5px;
  background: linear-gradient(90deg, var(--sky) 0 20%, var(--sand) 20% 40%, var(--flag-red) 40% 60%, var(--flag-green) 60% 80%, var(--flag-yellow) 80% 100%);
}

.page-faq .faq-hero .container {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero__body {
  max-width: 800px;
  padding-top: 34px;
}

.page-faq .faq-hero__eyebrow {
  margin: 0 0 14px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--sky);
}

.page-faq .faq-hero h1 {
  margin: 0;
  font-family: var(--font-serif);
  font-weight: 800;
  font-size: clamp(30px, 6vw, 52px);
  line-height: 1.18;
  letter-spacing: -0.01em;
  color: var(--indigo);
}

.page-faq .faq-hero__lede {
  margin: 20px 0 0;
  max-width: 680px;
  font-size: 17px;
  line-height: 1.8;
  color: var(--ink-soft);
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 28px;
}

.page-faq .faq-hero__stats {
  list-style: none;
  margin: 40px 0 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1px;
  background: var(--line-soft);
  border: 1px solid var(--line-soft);
  border-radius: var(--r-md);
  overflow: hidden;
}

.page-faq .faq-hero__stats li {
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 8px;
  padding: 16px 18px;
  background: #fff;
}

.page-faq .faq-hero__stats strong {
  font-family: var(--font-mono);
  font-size: 22px;
  font-weight: 700;
  color: var(--indigo);
}

.page-faq .faq-hero__stats span {
  font-size: 13px;
  color: var(--ink-soft);
}

/* ---------- 12 类索引 ---------- */
.page-faq .faq-index {
  padding: 24px 0 64px;
}

.page-faq .faq-index__top {
  display: grid;
  gap: 32px;
  align-items: center;
}

.page-faq .faq-index__intro h2 {
  margin: 12px 0 14px;
  font-family: var(--font-serif);
  font-size: clamp(24px, 3.4vw, 34px);
  line-height: 1.25;
  color: var(--indigo);
}

.page-faq .faq-index__intro p {
  margin: 0;
  font-size: 16px;
  line-height: 1.8;
  color: var(--ink-soft);
}

.page-faq .faq-index__media {
  margin: 0;
  border-radius: var(--r-lg);
  overflow: hidden;
}

.page-faq .media-frame img {
  display: block;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-index__grid {
  list-style: none;
  margin: 40px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
  grid-template-columns: repeat(auto-fit, minmax(min(100%, 220px), 1fr));
}

.page-faq .faq-index__chip {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 12px 18px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #fff;
  color: var(--indigo);
  font-size: 15px;
  text-decoration: none;
  transition: background 120ms ease, border-color 120ms ease, transform 120ms ease, color 120ms ease;
}

.page-faq .faq-index__chip:hover {
  background: var(--gold);
  border-color: var(--gold);
  transform: translateY(-2px);
}

.page-faq .faq-index__chip:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: 3px;
}

.page-faq .faq-index__count {
  flex: none;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--sky);
}

.page-faq .faq-index__chip:hover .faq-index__count {
  color: var(--indigo);
}

/* ---------- 自助节奏 ---------- */
.page-faq .faq-flow {
  padding: 16px 0 72px;
}

.page-faq .faq-flow__grid {
  display: grid;
  gap: 32px;
  align-items: center;
}

.page-faq .faq-flow__media {
  margin: 0;
  border-radius: var(--r-lg);
  overflow: hidden;
}

.page-faq .faq-flow__copy h2 {
  margin: 12px 0 20px;
  font-family: var(--font-serif);
  font-size: clamp(23px, 3.2vw, 32px);
  line-height: 1.3;
  color: var(--indigo);
}

.page-faq .faq-flow__steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .faq-flow__steps li {
  display: grid;
  grid-template-columns: 44px minmax(0, 1fr);
  gap: 14px;
  align-items: start;
  font-size: 16px;
  line-height: 1.75;
  color: var(--ink-soft);
}

.page-faq .faq-flow__steps .mono {
  font-family: var(--font-mono);
  font-size: 13px;
  text-align: center;
  padding: 5px 0;
  border-radius: 999px;
  background: var(--sand);
  color: var(--indigo);
}

.page-faq .faq-flow__note {
  margin: 24px 0 0;
  padding-left: 16px;
  border-left: 2px solid var(--cyan);
  font-size: 15px;
  line-height: 1.75;
  color: var(--ink-soft);
}

/* ---------- 分区底色 ---------- */
.page-faq .faq-band {
  position: relative;
  padding: 72px 0;
}

.page-faq .faq-band--light {
  background: var(--warm);
}

.page-faq .faq-band--sand {
  background: var(--sand);
}

.page-faq .faq-band--jade {
  background: var(--jade);
}

.page-faq .faq-band--indigo {
  background: var(--indigo-deep);
}

.page-faq .faq-band--wine {
  background: var(--wine);
}

.page-faq .faq-band--jade .section-head__title,
.page-faq .faq-band--indigo .section-head__title,
.page-faq .faq-band--wine .section-head__title {
  color: var(--warm);
}

.page-faq .faq-band--jade .section-head__index,
.page-faq .faq-band--indigo .section-head__index,
.page-faq .faq-band--wine .section-head__index {
  color: var(--cyan);
}

.page-faq .faq-band--jade .section-head__note,
.page-faq .faq-band--indigo .section-head__note,
.page-faq .faq-band--wine .section-head__note {
  color: var(--on-dark);
}

/* ---------- 分组卡片 ---------- */
.page-faq .faq-groups {
  display: grid;
  gap: 22px;
  margin-top: 36px;
  grid-template-columns: repeat(auto-fit, minmax(min(100%, 330px), 1fr));
  align-items: start;
}

.page-faq .faq-group {
  padding: 22px 22px 8px;
  border: 1px solid var(--line-soft);
  border-radius: var(--r-lg);
  background: #fff;
  box-shadow: var(--shadow);
  scroll-margin-top: 120px;
}

.page-faq .faq-group__head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--line-soft);
}

.page-faq .faq-group__title {
  margin: 0;
  font-family: var(--font-serif);
  font-size: 19px;
  font-weight: 700;
  color: var(--indigo);
}

.page-faq .faq-group__meta {
  margin: 0;
  display: flex;
  align-items: center;
  gap: 8px;
}

.page-faq .faq-group__count {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--sky);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-group {
  background: rgba(253, 251, 246, 0.07);
  border-color: rgba(253, 251, 246, 0.24);
  box-shadow: none;
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-group__head {
  border-bottom-color: rgba(253, 251, 246, 0.2);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-group__title {
  color: var(--warm);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-group__count {
  color: var(--cyan);
}

/* ---------- 折叠问答 ---------- */
.page-faq .faq-item {
  border-bottom: 1px solid var(--line-soft);
}

.page-faq .faq-item:last-child {
  border-bottom: 0;
}

.page-faq .faq-item > .collapse__trigger {
  width: 100%;
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 16px 0;
  border: 0;
  background: none;
  text-align: left;
  font-family: var(--font-sans);
  font-size: 16px;
  line-height: 1.6;
  color: var(--indigo);
  cursor: pointer;
  transition: color 120ms ease;
}

.page-faq .faq-item > .collapse__trigger:hover {
  color: var(--sky);
}

.page-faq .faq-item > .collapse__trigger:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: 3px;
  border-radius: var(--r-sm);
}

.page-faq .faq-item__q {
  flex: 1 1 auto;
  font-weight: 500;
}

.page-faq .faq-item .collapse__mark {
  flex: none;
  margin-left: auto;
}

.page-faq .faq-item .collapse__panel {
  padding: 0 0 18px;
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-item {
  border-bottom-color: rgba(253, 251, 246, 0.16);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-item > .collapse__trigger {
  color: var(--warm);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-item > .collapse__trigger:hover {
  color: var(--flag-yellow);
}

/* ---------- 编号步骤 ---------- */
.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  counter-reset: faq-step;
}

.page-faq .faq-steps > li {
  position: relative;
  counter-increment: faq-step;
  padding: 0 0 14px 36px;
  font-size: 15.5px;
  line-height: 1.78;
  color: var(--ink-soft);
}

.page-faq .faq-steps > li:last-child {
  padding-bottom: 0;
}

.page-faq .faq-steps > li::before {
  content: counter(faq-step, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 2px;
  width: 24px;
  height: 24px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  background: var(--gold);
  color: var(--indigo);
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 700;
}

.page-faq .faq-steps > li:not(:last-child)::after {
  content: "";
  position: absolute;
  left: 11px;
  top: 28px;
  bottom: 2px;
  width: 1px;
  background: var(--line);
}

.page-faq .faq-steps a {
  color: var(--sky);
  text-decoration: none;
  border-bottom: 1px solid var(--line-strong);
}

.page-faq .faq-steps a:hover {
  color: var(--indigo);
  border-bottom-color: var(--indigo);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-steps > li {
  color: rgba(253, 251, 246, 0.84);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-steps > li::after {
  background: rgba(253, 251, 246, 0.28);
}

.page-faq :is(.faq-band--jade, .faq-band--indigo, .faq-band--wine) .faq-steps a {
  color: var(--flag-yellow);
  border-bottom-color: rgba(242, 194, 48, 0.5);
}

/* ---------- 联系人工 ---------- */
.page-faq .faq-help {
  padding: 72px 0 80px;
}

.page-faq .faq-help__grid {
  display: grid;
  gap: 32px;
  align-items: start;
}

.page-faq .faq-help__eyebrow {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: rgba(253, 251, 246, 0.66);
}

.page-faq .faq-help h2 {
  margin: 12px 0 16px;
  font-family: var(--font-serif);
  font-size: clamp(26px, 3.6vw, 36px);
  line-height: 1.25;
  color: var(--warm);
}

.page-faq .faq-help__lede {
  margin: 0 0 26px;
  max-width: 620px;
  font-size: 16.5px;
  line-height: 1.8;
  color: var(--on-dark);
}

.page-faq .faq-help__contacts {
  list-style: none;
  margin: 0 0 28px;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .faq-help__contacts li {
  display: grid;
  grid-template-columns: 80px minmax(0, 1fr);
  gap: 14px;
  align-items: baseline;
  font-size: 16px;
  color: var(--warm);
}

.page-faq .faq-help__contacts .mono {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: rgba(253, 251, 246, 0.62);
}

.page-faq .faq-help__contacts a {
  color: var(--warm);
  text-decoration: none;
  border-bottom: 1px solid rgba(253, 251, 246, 0.42);
}

.page-faq .faq-help__contacts a:hover {
  color: var(--flag-yellow);
  border-bottom-color: var(--flag-yellow);
}

.page-faq .faq-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.page-faq .faq-help__card {
  padding: 24px;
  border: 1px solid rgba(253, 251, 246, 0.26);
  border-radius: var(--r-lg);
  background: rgba(253, 251, 246, 0.08);
  color: var(--on-dark);
  font-size: 15.5px;
  line-height: 1.8;
}

.page-faq .faq-help__card-title {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--flag-yellow);
}

.page-faq .faq-help__card p {
  margin: 0 0 14px;
}

.page-faq .faq-help__card p:last-child {
  margin-bottom: 0;
}

.page-faq .faq-help__card a {
  color: var(--warm);
  text-decoration: none;
  border-bottom: 1px solid rgba(253, 251, 246, 0.42);
}

.page-faq .faq-help__card a:hover {
  color: var(--flag-yellow);
  border-bottom-color: var(--flag-yellow);
}

/* ---------- 桌面栅格 ---------- */
@media (min-width: 720px) {
  .page-faq .faq-hero__stats {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .faq-index__top {
    grid-template-columns: minmax(0, 5fr) minmax(0, 7fr);
    gap: 48px;
  }

  .page-faq .faq-flow__grid {
    grid-template-columns: minmax(0, 5fr) minmax(0, 6fr);
    gap: 56px;
  }

  .page-faq .faq-help__grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    gap: 56px;
  }

  .page-faq .faq-hero {
    padding: 72px 0 88px;
  }
}

@media (min-width: 1100px) {
  .page-faq .faq-groups {
    gap: 26px 30px;
  }
}

/* ---------- 窄屏收敛 ---------- */
@media (max-width: 719px) {
  .page-faq .faq-hero {
    padding: 32px 0 48px;
  }

  .page-faq .faq-hero__body {
    padding-top: 24px;
  }

  .page-faq .faq-hero::before {
    right: -46%;
    width: 112%;
  }

  .page-faq .faq-hero__actions .btn {
    flex: 1 1 100%;
    text-align: center;
  }

  .page-faq .faq-band {
    padding: 52px 0;
  }

  .page-faq .faq-help {
    padding: 56px 0 64px;
  }

  .page-faq .faq-group {
    padding: 18px 18px 6px;
  }

  .page-faq .faq-flow__steps li {
    grid-template-columns: 36px minmax(0, 1fr);
    gap: 10px;
  }

  .page-faq .faq-help__contacts li {
    grid-template-columns: minmax(0, 1fr);
    gap: 4px;
  }

  .page-faq .faq-help__actions .btn {
    flex: 1 1 100%;
    text-align: center;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-index__chip,
  .page-faq .faq-item > .collapse__trigger {
    transition: none;
  }

  .page-faq .faq-index__chip:hover {
    transform: none;
  }
}
<<<END>>>